Terms of service

Terms of Service – Jazzie and Friends Pet Store

These Terms of Service (“Terms”) govern your access to and use of Jazzie and Friends Pet Store website at https://jazzieandfriendspets.com (“Site”), and our products and services. By accessing the Site, placing an order, or using any services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our Site or services.

1. Account Creation and Use

  • You must provide accurate information when creating an account or placing an order.

  • You are responsible for maintaining the confidentiality of your account login and password.

  • You agree to notify us immediately of any unauthorized use of your account.

  • We reserve the right to suspend or terminate accounts for violations of these Terms.

2. Orders and Payments

Order Acceptance
All orders are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including:

  • Product availability issues

  • Pricing errors

  • Suspected fraud or unauthorized payment

  • Non-compliance with these Terms

You will be notified if your order is canceled.

Pricing
We strive for accuracy but reserve the right to correct pricing errors. We are not obligated to honor incorrect prices displayed due to technical or human error.

Payment
Payments are processed securely through third-party payment processors. By placing an order, you authorize us to charge your payment method for the total amount, including taxes and shipping.

3. Shipping and Delivery

  • Shipping times are estimates only and commence once the order has left our facility.

  • We are not responsible for shipping delays caused by carriers, customs, weather, or other factors beyond our control.

  • Shipping risks transfer to the buyer once the item is handed to the carrier.

  • Some products may ship directly from our suppliers (dropshipping) and arrive in separate packages.

Please see our Shipping Policy for detailed information.

4. Returns and Refunds

Our Return & Refund Policy governs all returns, refunds, and exchanges. Please review it carefully before making a purchase.

Key points:

  • Returns accepted within 30 days for eligible items.

  • Non-returnable items include opened pet food, used beds, and hygiene products.

  • Damaged/defective items: replacement or refund within 7 days.

  • Change of mind: customer pays return shipping.

5. Product Information

Accuracy
We make every effort to ensure product descriptions, images, prices, and availability are accurate. However, we cannot guarantee 100% accuracy. Products may vary slightly from images due to lighting, screen settings, or manufacturing variations.

Pet Product Safety
While we source quality products, please consult with your veterinarian before using any new pet products, especially medications, supplements, or items for pets with health conditions.

Dropshipping
Some products are fulfilled directly by our trusted suppliers. This enables faster delivery and competitive pricing but may result in multiple packages or varying shipping times.

6. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Jazzie and Friends Pet Store or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

7. User Conduct

You agree not to:

  • Use the Site for illegal purposes

  • Post false, inaccurate, or misleading information

  • Interfere with the Site’s functionality

  • Attempt to gain unauthorized access to our systems

  • Use automated tools to scrape content without permission

We reserve the right to terminate access for violations.

8. Limitation of Liability

To the fullest extent permitted by law:

  • Our liability is limited to the purchase price of the product giving rise to the claim.

  • We are not liable for indirect, incidental, consequential, or punitive damages.

  • We are not responsible for:

    • Loss of data or profits

    • Injuries or damages caused by products (consult your veterinarian)

    • Shipping delays or lost packages

    • Third-party services (payment processors, carriers)

Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.

9. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, liabilities, or expenses arising from your use of the Site or violation of these Terms.

10. Force Majeure

We are not liable for delays or failures due to events beyond our control, including natural disasters, strikes, supply chain disruptions, or carrier delays.

11. Governing Law

These Terms are governed by the laws of [Your Business Location/Country, e.g., Australia]. Any disputes will be resolved in the courts of [Your Jurisdiction].

12. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site after changes constitutes acceptance.

Last Updated: 30 January 2026

13. Contact Us

For questions about these Terms of Service, please contact: